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F.A.Q.

PRODUCT FAQ’s

What Makes Max Brenner Unique?

At Max Brenner, we are creating more than just a "taste" experience. Max views chocolates as part of his holistic chocolate culture. So, in addition to having amazing taste and high quality, each of our products appeals to additional senses, to memories and to personal associations.

As Max says, "Feel with all senses and enjoy to the Max"!

What Allergens Do Your Chocolates Contain?

All of our chocolates are produced in a manufacturing facility that also produces items containing peanuts, milk, nuts, sesame, eggs and/or gluten. We recommend that individuals with sensitivities to any of these allergens do not consume our product.

Do You Have Any Sugar-Free Products?

At this time, Max Brenner does not offer any sugar-free products.

Do You Have Any Vegan Chocolate?

While Max Brenner offers a number of dark chocolate products without milk (100% Pure Dark thins, Dark Chocolate Caibos, Dark Chocolate Chicao and Dark Chocolate tablet with Cocoa Nibs, to name a few), we cannot guarantee these items are strictly vegan. This is because these products are produced in a facility which also processes dairy and other non-vegan products.

Are Max Brenner Chocolate Kosher?

Most of the chocolate products that you can purchase from our Chocolate Shop are kosher dairy under the supervision of the Bet-Shemesh Rabbinate.

Our Belgian Waffles, Coffee Beans and Chocolate Blocks are not Kosher. If you have any particular concerns, please feel free to contact us.

What Is The Best Method of Storing Chocolate?

Take care of your Max! All of our chocolates are susceptible to temperature variations. It is important that you store our products in a cool, dry area (below 22℃) & away from direct sunlight.

It is best to avoid storing chocolates in the refrigerator, however if this is essential, use an air-tight container to avoid odour & moisture spoilage.


SHIPPING, RETURNS & REFUNDS FAQ’s

How Will My Order Be Packaged?

We use the best quality packing material and orders containing our chocolate creations include ice packs to ensure they arrive in the same delicious condition as they left our distribution centre.

How Long Does Delivery Take?

Same Day Delivery Sydney Only

Need your order delivered the same day in Sydney? Receive it in less than 4 hours! Select the quick service upon the checkout process.

Overnight Delivery 

Place your order by 10:00am (EST), Monday to Thursday and it will arrive the next day if it’s being delivered to addresses within the Australia Post express network. For the full postcode ranges click here. If your address does not fall into the range, we will try and get it there as quick as possible but it may take up to 1-4 business days. Orders placed after 10:00 am (EST) on Thursdays will be shipped on Monday, to ensure our chocolates arrive in the best condition possible. Additionally, we avoid shipping chocolates the day before Public holidays for the same reason.

What Is The Refunds & Returns Policy?

To find the answer, read our refunds & returns policy.


GENERAL FAQ’s

Has My Order Been Successful?

All successful orders will receive an order confirmation email. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, you can Log Into Your Account to view your order. If you don’t have account, sign up and become a chocoholic here. 

How Can I Track My Order?

Once your order has been shipped, you will receive a confirmation email containing tracking details on how to follow your order’s journey. If you have not received your tracking email, let us know by emailing shop@maxbrenner.com.au with your order number.

Can I Purchase Max Brenner Gift Vouchers? 

You sure can! Gift Vouchers are available in $20.00 and $50.00 and can be used at any Max Brenner Chocolate Bar. To add Gift Vouchers to your order click here and to find your closest Max Brenner Chocolate Bar, check out our locations.  

Where Is Max Brenner Located?

Please check out our locations to find your closest Chocolate Bar.

Do You Offer Corporate Discounts & Gifts?

Our fashionable gift tins and delicious chocolate creations make perfect corporate gifts. Say thank you, recognise a special achievement or celebrate a holiday with Max! Get in touch and let us create a unique and tailored chocolate experience for you – sales@maxbrenner.com.au or (02) 9318 6000.  

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