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Shipping

We take as much care in shipping your Max Brenner chocolates as we do in making them! You will find all information regarding our Shipping Policy below but if there is anything else we can assist you with, you can Contact Us. 

 

Mother’s Day Delivery Times

For guaranteed delivery before Mother’s Day, please see order placement dates below:

WA, SA, NT, Country QLD & Country VIC

Place your order by 10am (AEDT), Friday, 29th April.

Metro QLD, Metro VIC, ACT & COUNTRY NSW 

Place your order by 10am (AEDT), Tuesday, 3rd May.

Metro NSW 

Place your order by 10am (AEDT), Wednesday, 4th May.

 

Delivery Times

At Max Brenner, we’re proud to offer you fast shipping options including next day delivery to Australian addresses in the next day delivery network and same day delivery for Sydney metro only. Check out our network of next day delivery below: 

ACT & NSW

Location

Postcode Range

Canberra

0200 – 0250, 2600 – 2639, 2900 – 2920

Sydney & Suburbs

1000-1920, 2000 – 2249, 2555 – 2574, 2740 - 2786

Gosford Region

2250-2263

Newcastle

2280 – 2310

Wollongong Area

2500 - 2530


VIC

Location

Postcode Range

Melbourne & Suburbs

 

3000 - 3210, 3335 – 3338, 3340, 3427 – 3429, 3750, 3755, 3757, 3765 - 3767, 3782, 3785 – 3796, 3800 – 3810, 3910 – 3915, 3930 – 3934, 3975 – 3977, 8000-8899

Geelong & Suburbs

3211 - 3220

Ballarat

3350, 3353 - 3356

Bendigo

3550, 3552 – 3556

Shepparton/Mooroopna/Kialla

3629 – 3632

Seymour

3660 – 3661

Latrobe Valley

3825, 3840 - 3844


QLD

Location

Postcode Range

Brisbane

4000 – 4209

Gold Coast

2484 – 2490, 4210 – 4299, 9726, 9728, 9729

Booval/Ipswich Areas

4300 - 4305

City of Toowoomba

4350

Strathpine/Caboolture

4500 – 4510, 4520

Sunshine Coast Areas

4550 - 4601


SA

Location

Postcode Range

Adelaide

5000 – 5199, 5800 - 5999


TAS

Location

Postcode Range

Hobart & Suburbs

7000 – 7019, 7050 – 7053, 7055, 7892, 7248 - 7325

Launceston

7248 - 7325


WA

Location

Postcode Range

Perth CBD

6000 – 6005, 6800 - 6899

Any postcodes not mentioned above will take approximately 1-4 business days to arrive.

Shipping Cost

We offer competitive shipping costs to any Australian address excluding Max Brenner Gift Certificates. The shipping cost will be calculated upon checkout (Shipping Method). For Max Brenner Gift Certificates only, we offer a flat rate of $5.00 per order to any Australian address.  

When Will My (Next Day Delivery) Order Be Shipped?

All orders that are received Monday – Thursday by 10:00am (AEDT) will be shipped that day. Orders received Monday – Thursday after 10:00am (EST) will be shipped the next business day. Orders received Friday - Sunday and public holidays will be shipped the next business day. To ensure proper handling and freshness, we cannot ship orders on a Friday unless it’s same day delivery for Sydney only.

Your order will arrive during business/courier hours (Monday – Friday / 9:00am – 5:00pm). Please note, that all re-delivery orders will incur an extra delivery charge should no one accept the order. If instructed, we will leave the order with a neighbour or in a safe place.

When Will My (Same Day Delivery Sydney Only) Order Be Shipped?

All orders that are received Monday – Friday by 10:00am (AEDT) will be shipped that day and will arrive in less than 4 hours to Sydney metro only. Orders received after 10:00am will be shipped the next business day.

Your order will arrive during business/courier hours (Monday – Friday / 9:00am – 5:00pm). Please note, that all re-delivery orders will incur an extra delivery charge should no one accept the order. If instructed, we will leave the order with a neighbour or in a safe place.

How Will It Be Shipped?

All orders excluding Max Brenner Gift Certificates will be sent using Temando and the following shipping carriers:

  • Couriers Please
  • Startrack
  • TNT
  • DHL
  • Fastways

Max Brenner is not responsible for the gift delivery. We use reputable shipping carriers (as outlined above). Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place.

It’s best to tick delivery insurance at check out!

Max Brenner Gift Certificates will be sent using Australia Post eParcel and offer the following delivery options:

  • Overnight delivery for Express Post areas
  • Addresses falling outside of the Express Post network will take 1-4 business days to arrive


Handling

We know how important it is that your order arrives in perfect condition!  We use the best quality packing material and orders containing our chocolate creations include ice packs to ensure they arrive in the same delicious condition as they left our distribution centre.

Order Status

You can check the status of your order, by Logging Into Your Account

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details on how to follow your order’s journey. If you have not received your tracking email, let us know by emailing shop@maxbrenner.com.au with your order number.

P.O Boxes

Due to the nature of our chocolate creations and to ensure freshness, we are unable to deliver to PO Box addresses. All orders can only be delivered to street addresses within Australia.

International Shipping

Unfortunately, we do not ship internationally due to the delicate nature of our products and cannot guarantee their quality upon international delivery. However, Max Brenner does operate worldwide, click here to check out our locations